Regpack Reviews
From Around the Web
4.5
Out of 5.0
Overall Rating
95%
of customers that buyfrom this merchant give
them a 4 or 5-Star rating.
May 10, 2019 by Erin R.
May 1, 2019 by Tiffany G.
“Summer Camp Registration
Very easy to use and navigate within the site.”
Very easy to use and navigate within the site.”
April 17, 2019 by Kelsey T.
“RegPack Review
Allowed families to register online.....”
Allowed families to register online.....”
April 16, 2019 by Nicole L.
“Saved me!
Again, this has really help streamline and scale my business. Once I "got it," I love being able to duplicate projects and customize to the client. Regpacks Has allowed me to streamline and scale my business. I am very grateful.”
Again, this has really help streamline and scale my business. Once I "got it," I love being able to duplicate projects and customize to the client. Regpacks Has allowed me to streamline and scale my business. I am very grateful.”
April 15, 2019 by Ari M.
“Regpack makes organizing our applications easy!
We love the software and how easy it is to pull reports and other bits of information”
We love the software and how easy it is to pull reports and other bits of information”
April 14, 2019 by Amber T.
“Lots of functionality but missing some key features.
I honestly have to say my experience with RegPack has been neutral. There is a lot of functionality but sometimes a feel like the functionality is not well thought out. I would love to have a card reader or some type of integrations so you can take registration at the door. They also discontinued the group pay option without letting us know. I am not sure how other camps are handling this but we have multiple kids from a family come to camp and the parents have to pay in 2-3 transactions depending on how many kids they send. We have a lot of users commenting that this is not a good user experience especially because they had group pay and now they don't. RegPack has given a canned response of why it messes up their system and thats why they discontinued it but thats it. Overall I have to say I am a neutral on Regpack. it does its job but sometimes I feel like it could be better and they could offer a better customer experience. This software system has a lot of features to choose from. You have lots of options and triggers that you can use on your forms and products. You have reports and email communications right inside the UI. They send out newsletters.”
I honestly have to say my experience with RegPack has been neutral. There is a lot of functionality but sometimes a feel like the functionality is not well thought out. I would love to have a card reader or some type of integrations so you can take registration at the door. They also discontinued the group pay option without letting us know. I am not sure how other camps are handling this but we have multiple kids from a family come to camp and the parents have to pay in 2-3 transactions depending on how many kids they send. We have a lot of users commenting that this is not a good user experience especially because they had group pay and now they don't. RegPack has given a canned response of why it messes up their system and thats why they discontinued it but thats it. Overall I have to say I am a neutral on Regpack. it does its job but sometimes I feel like it could be better and they could offer a better customer experience. This software system has a lot of features to choose from. You have lots of options and triggers that you can use on your forms and products. You have reports and email communications right inside the UI. They send out newsletters.”
April 4, 2019 by Cory D.
“Fits everything that we need
Have been utilizing it for 6 months and this is our first camp year using Regpack and have not had any issues. It makes my job soooo much more efficient. Functionality, versatility. I am able to send template emails to each student individually or in bulk. I like the trigger capability in that once a student registers, an email automatically goes to their school. Instead of support typing responses and hoping you know what they are talking about, many times they will create a video specifically answering my question showing step by step, in my actual account, what I need to do. I LOVE that!”
Have been utilizing it for 6 months and this is our first camp year using Regpack and have not had any issues. It makes my job soooo much more efficient. Functionality, versatility. I am able to send template emails to each student individually or in bulk. I like the trigger capability in that once a student registers, an email automatically goes to their school. Instead of support typing responses and hoping you know what they are talking about, many times they will create a video specifically answering my question showing step by step, in my actual account, what I need to do. I LOVE that!”
April 3, 2019 by Kathy M.
“Regpack helped us streamline registration
Overall we are happy with the software once we used it for our first event and spent a lot of time getting to know the program. My biggest complaint is that when we did our sales presentation and decided to go with your company, we were told that once the program was ready to go, we would have an onboarding call for training. Once we got to that point...we were sent to your YouTube channel. Your designer did help us a lot by doing some specific videos when we couldn't find the answer to some of our issues. However, we spent a lot of time searching and rewatching the videos when a 30-minute onboarding session (which is also mentioned in video one) would have set us up more for success.
We do three large events a year and will be using the registration for all of them. It is a good value for the money but I think we would be utilizing it even better with some training. We were able to approve potential attendees as they signed up without having to move information from one system to another.
Love the emailing feature and the ability to categorize people as we reviewed.”
Overall we are happy with the software once we used it for our first event and spent a lot of time getting to know the program. My biggest complaint is that when we did our sales presentation and decided to go with your company, we were told that once the program was ready to go, we would have an onboarding call for training. Once we got to that point...we were sent to your YouTube channel. Your designer did help us a lot by doing some specific videos when we couldn't find the answer to some of our issues. However, we spent a lot of time searching and rewatching the videos when a 30-minute onboarding session (which is also mentioned in video one) would have set us up more for success.
We do three large events a year and will be using the registration for all of them. It is a good value for the money but I think we would be utilizing it even better with some training. We were able to approve potential attendees as they signed up without having to move information from one system to another.
Love the emailing feature and the ability to categorize people as we reviewed.”
March 29, 2019 by Verified R.
“Great Customizable Software
Overall I have been pleased with the software. Would love a hotline for quick support or quicker response times to email support. You can customize everything you want and is easy to use once you get the hang of it.”
Overall I have been pleased with the software. Would love a hotline for quick support or quicker response times to email support. You can customize everything you want and is easy to use once you get the hang of it.”
March 28, 2019 by Andy B.
“You get what you pay for.
The fact that it works every time I need it to work (always). It does exactly what I need and probably a lot more.”
The fact that it works every time I need it to work (always). It does exactly what I need and probably a lot more.”
March 19, 2019 by Russell R.
“Russ's Review
Very good. I like how easy it is to use the software.”
Very good. I like how easy it is to use the software.”
March 14, 2019 by Ariel A.
“Review for Regpack
I enjoy how easy it is to access information in our registration system.”
I enjoy how easy it is to access information in our registration system.”
March 9, 2019 by Jaina C.
“Great Registration Option
In previous years, we had a paper application and/or used Google forms. In both instances, registrants had to add up their own totals. Once submitted, there were often many mistakes we would have to fix. With Regpack, there's no math to be done or double check! Now that we're able to take payments online, we'll never go back! Their customer service is great, it's easy to edit yourself, and the filters will save me lots of time! They have many YouTube videos that teach you how to edit, and they also give you training sessions. Our registrants really appreciate the payment plan option.”
In previous years, we had a paper application and/or used Google forms. In both instances, registrants had to add up their own totals. Once submitted, there were often many mistakes we would have to fix. With Regpack, there's no math to be done or double check! Now that we're able to take payments online, we'll never go back! Their customer service is great, it's easy to edit yourself, and the filters will save me lots of time! They have many YouTube videos that teach you how to edit, and they also give you training sessions. Our registrants really appreciate the payment plan option.”
March 2, 2019 by Peter D.
“Relief
What a relief to have such a streamlined and functional registration/payment system such as Regpack. It has significantly reduced the time and stress we'd been accustomed to, and the learning curve was manageable due to assistance from the Regpack team.”
What a relief to have such a streamlined and functional registration/payment system such as Regpack. It has significantly reduced the time and stress we'd been accustomed to, and the learning curve was manageable due to assistance from the Regpack team.”
February 27, 2019 by Jen P.
“Saved me!
My old registration software was virtually useless. I was having to finish or fix nearly every registration. this has proved to be easier for me as well as my customers. Saved me HOURS of time each week! The set up was done with complete understanding of our special needs. Once the footwork was done, the
ease of copying and editing the sessions was amazing!”
My old registration software was virtually useless. I was having to finish or fix nearly every registration. this has proved to be easier for me as well as my customers. Saved me HOURS of time each week! The set up was done with complete understanding of our special needs. Once the footwork was done, the
ease of copying and editing the sessions was amazing!”
February 21, 2019 by Sabrina B.
“Great Price for what you get
Regpack has made throwing one of the largest festivals in Ohio a much easier process. We have been using it for quite a few years and haven't been able to find something that better fits us. Regpack has really grown with us over the years and makes all aspects of registration much easier. pretty easy to use
excellent price - especially compared to other products
has many different functions and are all very useful”
Regpack has made throwing one of the largest festivals in Ohio a much easier process. We have been using it for quite a few years and haven't been able to find something that better fits us. Regpack has really grown with us over the years and makes all aspects of registration much easier. pretty easy to use
excellent price - especially compared to other products
has many different functions and are all very useful”
February 13, 2019 by michael L.
“Regpack helps out Brick PAL
The support staff anyone could ask for. Made set up so easy. software brought us into the 21st century. We no linger do everything by hand, and with it being fully automated, it allows our volunteer staff to concentrate on other areas of our programs.”
The support staff anyone could ask for. Made set up so easy. software brought us into the 21st century. We no linger do everything by hand, and with it being fully automated, it allows our volunteer staff to concentrate on other areas of our programs.”
February 13, 2019 by Cody W.
“If you like good customer service, this isn't your program
The customer service is truly the worst customer service I have ever encountered as a business owner. The "receptionist" has zero answers to questions, can't connect you to a real person, and tells you to email them. When you email them, they don't understand the problem and instead of trying to figure it out, they give you a broad response that doesn't solve your problem. I do not recommend this company under any circumstance. I liked the capability to run various reports.”
The customer service is truly the worst customer service I have ever encountered as a business owner. The "receptionist" has zero answers to questions, can't connect you to a real person, and tells you to email them. When you email them, they don't understand the problem and instead of trying to figure it out, they give you a broad response that doesn't solve your problem. I do not recommend this company under any circumstance. I liked the capability to run various reports.”
February 10, 2019 by Barry C.
“Ideal Regiustration Software
As a business owner, I have searched for many registration software to use. However, I must admit Regpack is by far the best product. Its easy to use and customer service is second to none. The group provides a demo and walk through of the product using simplified language and great training.”
As a business owner, I have searched for many registration software to use. However, I must admit Regpack is by far the best product. Its easy to use and customer service is second to none. The group provides a demo and walk through of the product using simplified language and great training.”
February 6, 2019 by Brian U.
“Great software for a great value
It has been a great overall experience - the customer service is great and the product serves our organization's needs well. The robust functionality - It has the flexibility on the front end to gather all the registration info we need and a lot of capabilities on the back end to organize, sort, review, report, etc!”
It has been a great overall experience - the customer service is great and the product serves our organization's needs well. The robust functionality - It has the flexibility on the front end to gather all the registration info we need and a lot of capabilities on the back end to organize, sort, review, report, etc!”
It has been great working with Regpack. Our registration numbers are up this year, thanks in part to the ability to offer auto-payment plans. I would absolutely choose Regpack again. Working with Regpack has saved me time and money! I really appreciated that I could send a copy of last year's forms (from another system) to the developer to create a draft system in Regpack. I like the ease of personalizing registrations by adding comments or awarding a scholarship. The ability to send and track emails within the system is fantastic. That function alone has saved me from hiring additional admin help. The filtering system is also helpful, as we have multiple instruments and type of registrations (teachers, students, parents). Another thing that has been really useful is the ability to see and modify a user's registration after it is submitted.
I also like being able to work on multiple unrelated projects for different teams.”