Check out some helpful FAQ’s below about Regpack’s camp registration software.
General Questions
What is Regpack?
Regpack is an online camp registration software. With Regpack you can easily register, charge and manage your applicants.
Regpack CEO Asaf Darash created Regpack out of 7 years worth of research for his Ph.D., which focused on computer languages, network functions, databases and the ways in which information can be saved in order to make it more flexible. Turning that research into a software product was at first just to see if the theory worked in practice.
Regpack began as a 3 person team turning research into a real life solution for organizations looking to improve their registration process. Today, Regpack has over 4,000 clients and counting.
We strive daily to build the best registration system out there and give the best support to our clients. Our focus is always on what we can do to serve our clients best, so that they can do the important work of running their business! Regpack has grown and evolved over the years because we have listened to our clients registration problems and adapted the system so that Regpack is the ultimate solution for their problems.
How do I connect my camp’s website to the registration forms?
With just 1 line of code! Seriously. Instead of sending parents to a different site to register, fill out forms and pay, it all happens right on your site.
Do parents have to login in order to register?
You can set up your registration 2 ways: either by creating an account so parents can log back in in order to complete registration, make payments, etc OR you can have an anonymous system with no login. With an anonymous system, registration must be completed all at once, but a parent does not have to go through a sign up process in order to register for camp. Changes can be made to applicants via admins in the admin console.
Can parents reset their password automatically?
Yes. Password changes are easy with Regpack. They are automated so if a parent forgets his login information, they do not have to go through you to retrieve it, the system will take care of it.
Can a parent register more than 1 camper under the same account?
Yes! We allow one applicant to login and register on behalf of an entire family. The parent will have one account and can register, pay and manage each camper they are registering while seeing a summary for the entire family
With our family camp system, the initial registering parent is the head unit and all children are placed under the head unit, as a sub unit. This means that your data is stored in a nice, manageable way for grouping and separation purposes, which makes your registration and management easy!
Can I check-in applicants?
Yes. An admin can check in an applicant or enable an applicant to check in themselves.
Do you have an app for check in?
We do not have an app. Regpack is mobile optimized allowing an applicant to register and check in on a mobile optimized version of Regpack. Where the applicant can arrive at your event, log in to their account and check in. For the back end console, you can also use a browser and the interface is similar to a PC, to allow admins to check in applicants.
Do you have a camp store feature?
While we do not have an independent camp store interface, you can create products as part of the registration process that applicants can add to their cart and pay for along with their other tuition and fees.
Do you have a photo gallery feature?
We don’t offer the ability to upload and share photos with parents. We love Facebook and Instagram for this, and we have a whole blog post dedicated to using Facebook and Instagram for camps that you might find helpful!
Camp Software Pricing
You can view our complete pricing on our Pricing page here.
Do I need to pay for Regpack all year if I don’t need it all year?
Nope! You can have a monthly subscription or annual contract with Regpack. This means that if you do not need the system for the full year, you can pay only for the months you need, without having to commit to a certain price point.
Is your pricing based per applicant?
Our pricing is based per admin, not per applicant like many other camp software solutions on the market. This means for our starter price, you’d pay $89 a month PER admin. The administrative charge covers full functionality of the system and its tools, plus support from the Regpack team.
Your pricing says per admin up to a certain number of applicants. What counts as an applicant?
The per admin price you pay is dependent on the number of active applicants being managed in your admin console. This doesn’t mean the total number of applicants you have had register, meaning your price won’t increase every year as you add more applicants to your database. You get to choose who is considered an applicant and can always archive those who cancel, do not complete their registration, age out, etc.
Can I archive applicants in my project?
Yes! Once you are done working with a applicant or camp is over, you can archive them, similar to archiving an email in Gmail. Archiving a applicant puts them in the background and doesn’t count towards your total applicant count, but you can still access their data, email, run reports, reactivate them, etc.
Can I give my staff/colleagues access to the admin console?
Yes. Admins can be added at any time allowing a person to access, view and edit registration in the admin console. Permissions can be added to an admin limiting who and what they can see as well as what they can do when logged in to the admin console. This includes type of applicant, what they purchased, payment activity, checking people in, editing payment details and much more. Part time admins have edit privileges at just $1/hour. Guest admins are free with view only privileges.
Can I issue refunds?
Full or partial refunds can be executed by an admin via the admin console.
Can I offer discounts to families?
Yes, we can automate discounts based on type of orders, quantity of order, a code, number of people registering in a group and more. An admin can also add a unique discount to an applicant, which will lower their balance.
Can I get a specific link for a discount code, so it can be sent to a group of people?
You can create specific discount codes (ex. SAVE15). It’s the responsibility of the admin to communicate that to applicants and applicants would have to input the code to receive the discount. If the applicant already exists in your project, the code can then be emailed to your applicants using our Message Management tool.
Do I have to process payments through Regpack?
No! A Regpack can be set up to only gather information and not process payments. You can manage payments however makes sense for you. If you use a 3rd party, you can add payments in manually through the admin console at no charge. (Check out this post about integrated payment systems).
Do I have to process electronic payments through Regpack?
No, but you may may want to if looking to streamline the process for you and your applicants. Otherwise, we can display your payment instructions for applicants to know where to go and pay. Then you can manually enter the payment into the admin console.
What forms of payments can I accept?
If you are processing electronic payments with Regpack, applicants can pay with Visa, Mastercard, Amex, Discover and ACH/E-Checks.
How quickly can I be paid out?
You can be paid out daily, weekly, semi monthly or monthly.
How do I receive payments?
Payment can be sent via ACH direct deposit, wire or a mailed check.
Can I offer auto bill plans to my applicants?
We offer the ability to set up auto bill plans so your applicants can pay something now and have the project automatically charge them in the future. The admin would decide if auto bill is enabled, how many auto bill plans to present, which plans to present, when the payments are due and how much. This completely automates the process for you and them.
Can I add complimentary applicants or applicants that didn’t register and pay through Regpack?
Yes. An admin can create an applicant via the admin console, even enter payments received offline for reporting purposes.
What information can be pulled in a data extraction during registration and after an event? Can you add additional questions that applicants must answer during the registration process?
Any information captured about the applicant, including their order, can be pulled into an excel and/or PDF. Regpack allows every client the option to decide how much information to collect from their applicants. This includes answers to questions, uploads, signatures, orders, and payment.
Email and Communication
Who can I email? Is there an extra cost?
Regpack allows you to email all of your applicants or target a specific audience. Our filter will make this easy such as finding those who have a balance, have a specific order, did not complete their registration and much more. There is no additional cost for sending emails from your admin console.
Can the system send automated emails?
Yes. The Regpack system can send an automatic email confirmation after registering or making a payment. The email can include any details captured during registration.
Can I get a copy of each email as orders come through?
Yes. Admins can request that an email be sent to the applicant and/or admin whenever needed, including when a purchase is made.
When an applicant responds to an email, where will the response go?
The response will go back to your email account. The system logs all communication sent in the admin console for historical purposes.
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