Curious how Regpack keeps everything on track and moving forward? Spoiler: it’s not just luck—it’s our powerhouse Project Management team! In this exclusive interview, we’re lifting the veil to show you what really goes on behind the scenes. From juggling deadlines to coordinating teams and keeping everything on schedule, they’re the masterminds making sure projects stay on course and helping clients maximize their registration process.
Ready to meet the people who keep it all together? Let’s dive in!
Interviewer: Nicole, thanks for squeezing us into your busy day!
PM Nicole: My pleasure! I’m always happy to chat and give a little behind-the-scenes scoop.
Interviewer: So, let’s start with the basics. What does your day-to-day look like as a Regpack Project Manager?
PM Nicole: Oh, it’s never boring, I can tell you that! My main goal is to onboard clients and optimize their registration flows. It’s all about making the system easy to use for both the client and their users, while improving the reporting process. Basically, I take a look at their current registration system, spot the pain points, and help them make the most out of Regpack’s features. The end goal? Saving them time and boosting their income. Easy-peasy, right?
Interviewer: Sounds like you’ve got your hands full! What are some of the biggest challenges you face, and how do you tackle them?
PM Nicole: Oh, where do I start? Each client is unique, so the challenges can be all over the place. One common issue is dealing with old-school pricing structures—like the ones straight off paper! We love to automate things, so I always encourage clients to be open-minded and flexible with pricing. Small changes can have a huge impact. Another challenge is timing. The earlier clients start working with us, the better. It gives us plenty of time to test, fine-tune, and ensure their registration season is smooth sailing.
Interviewer: So how do you juggle multiple clients and projects? That sounds like a balancing act!
PM Nicole: It definitely is, but I’ve got my system down. When I first onboard a client, I ask a ton of questions to understand their needs—like when they plan to go live, how comfortable they are with tech, and all the nitty-gritty details of their registration. That helps me figure out who needs what and when, so I can prioritize and keep everything moving smoothly.
Interviewer: What does “continuous improvement” mean for you in your role at Regpack?
PM Nicole: For me, it’s all about finding ways to make the process easier and more efficient—for both clients and my team. Adapting to new software can be tough, especially when clients are trying to launch a registration season, so we’re constantly tweaking our onboarding process to make things smoother and reduce any confusion. It’s all about cutting down on stress and adding some ease to their lives!
Interviewer: Can you give us an example of a process improvement that came from client feedback?
PM Nicole: Definitely! We used to call our intake form “Build Details,” but we noticed it caused some confusion right out of the gate. So, we gave it a facelift and renamed it “Project Blueprint.” Now, it introduces clients to Regpack lingo, sets clear expectations, and helps them feel more comfortable from the start. It was a small change, but it’s made a big difference!
Interviewer: That is great! How do you gather feedback from clients and use it to keep improving?
PM Nicole: At the end of our time working together, we ask clients for feedback on both their experience with us and the software itself. We’re all about improvement, so we take that feedback seriously and use it to make the process better for future clients. It’s like a never-ending cycle of listen, improve, repeat!
Interviewer: How do you work with the development team to implement updates based on client needs?
PM Nicole: We work closely with the development team since Project Managers are the ones in the trenches with clients. We see firsthand where clients are struggling or excelling, and we bring that feedback to the dev team. This helps us decide what features or updates should come next, ensuring that we’re always working toward improving the client experience.
Interviewer: How do you measure the success of a project after it’s been implemented?
PM Nicole: We look at a few things. First, are clients hitting their income goals? We also check how often they reach out to support after going live—fewer issues mean things are working well! And of course, we listen to their feedback to make sure Regpack is making their lives easier.
Interviewer: Can you share a success story where continuous improvements had a big impact?
PM Nicole: Absolutely! One of my favorite examples is working with NASA’s HUNCH program. Teachers across the country use Regpack to register students for programs, and by implementing our API to connect teacher and student projects, we made the whole process a lot easier for both groups. It was a huge upgrade from their manual system, and they were thrilled!
Interviewer: Looking ahead, what trends or technologies do you see shaping Regpack’s future?
PM Nicole: Automation is a big one—we’re all about giving clients more control and flexibility, so we’re focused on making things even more automated. Integrations are another trend we’re excited about. Businesses use a ton of different SaaS solutions, and we want Regpack to integrate seamlessly with as many as possible.
Interviewer: How do you see the role of a Project Manager evolving as Regpack grows?
PM Nicole: As we grow, our focus is on making things easier for clients. The fewer hiccups they have, the more confident they’ll be managing their own registration process. I can see Project Managers taking on more of an advisory role—stepping back a bit from the hands-on work and focusing more on making sure clients succeed with the tools we provide.
Interviewer: This has been great, Nicole! Thanks again for giving us a peek behind the curtain. Any final thoughts for our readers?
PM Nicole: You know what? At the end of the day, it’s all about helping our clients succeed. Whether it’s fine-tuning a process or introducing a new feature, we’re constantly striving to make things better. And that’s what makes my job so rewarding—seeing clients thrive with the help of Regpack!
Got more questions or are you curious about how Regpack can simplify your registration process? We’re here to help—reach out anytime!
